Impact of Tacit Knowledge with Employee Turnover in Urja Land Solutions Ltd, Calcutta, India

Abstract

Tacit knowledge is unwritten, unspoken, and hidden vast storehouse of knowledge held by practically every normal human being, based oh his or her emotions, experiences, insights, intuition, observations and internalized information. Tacit knowledge is integral to the entirety of a person's consciousness, is acquired largely through association with other people, and requires joint or shared activities to be imparted from one to another. Like the submerged part of an iceberg it constitutes the bulk of what one knows, and forms the underlying framework that makes explicit knowledge possible. The process of tacit knowledge transfer directly or indirectly starts from the day a new employee joins the organization and is visible in each level of the organization. This continuous process is appreciated by the employees and both the management and employees understand the importance of favorable factors for effective and efficient transfer or tacit knowledge. This research is done on a real estate company called Urja Land Solutions Ltd to understand the impact on tacit knowledge transfer at the time of employee turnover. To support the finding an extensive research was conducted. A questionnaire survey with a sample size of 100 respondents where respondents were employees currently working in the organization helped in concluding that the Urja Land Solutions Ltd is aware of the importance of employee satisfaction and employee relation to the organization, it also takes measures to reduce employee turnover. Keywords:Tacit, knowledge management, turnover, task analysis