The impact of Organizational Citizenship Behavior on Job Performance at Greater Amman Municipality

Abstract

This study aims to investigate the effect of organizational citizenship behavior, henceforth (OCB) on Job Performance in Amman Greater Municipality. One hundred and fifty responses have been collected  by means of questionnaire. Statistical analysis  techniques such as descriptive statistics and correlation, multiple regressions, are  employed. To confirm the suitability of data collection instrument, a Skewnes Coefficient test and Cronbach’s Alpha are used. The findings of this  study  supported the hypotheses that (OCB) positively impacts (JP) of Amman Greater Municipality. The  OCB factors have an  impact on job performance. This means that the perception of employees toward OCB has a positive and significant influence on employees performance. The  OCB factors have an impact on work volume ,on work quality ,employee-colleagues relationship as a dependent variable and on employee-higher level relationships. This study provides suitable recommendations on the scope for improvement based on current levels of various specific impact organizational citizenship behavior and its dimensions. Also the study provides suitable recommendations on the scope of improvement based on current levels of various predominant organizational citizenship behavior criteria that directly impact Job Performance of  Amman Greater Municipality.

Key Words: Organizational citizenship behavior, Job Performance, Amman Greater Municipality.