The Impact of Organisational Objectives and Performance on Conflict Management in a Nigerian Mobile Telecommunication Company

Abstract

This study examines organizational objectives as well as performance and its effects on conflict management in a Nigerian mobile telecommunication company. The study focuses on how organizational objectives and organization performance can be used to achieve effective conflict management, since major concern of human resource management in the organization is to minimize industrial conflict in order to maximize the performance through pre determined objectives and targeted goals of the organization which anchored on both the employees and management mutual understandings. A descriptive survey research design was used to establish interrelationship among variables with purposive sampling technique in selecting the respondents comprising employees and management staff of the company. The sample of 205 copies of structured questionnaire was our primary data collection instrument which was useable.The postulated hypotheses were tested by employing chi-square independence test, Spearman Rank Correlation Coefficient (SRCC) and regression analysis. The analysis revealed some evidence that suggest a positive statistical significant relationship between the organizational objectives on one hand and organizational performance on the other hand with the conflict management. The study therefore concludes that organizational objectives and performance are determinant of effective conflict management in the Nigerian mobile telecommunication company. Also, the study recommended that the key to efficient performance of the company is hinged on the ability to minimize industrial conflict through set objectives and targeted goals. It was concluded that organizational objectives should be directed also to the internal control mechanism in the area of employees interaction and relationships in order to promote overall goals.

Keywords: Organizational objectives, performance, conflict management, resolution, mobile telecommunication company.