Factors Influencing Job Satisfaction of Employees: A Study on Telecommunication Sector of Bangladesh.

Abstract

^Purpose This paper focuses on the employee satisfaction in telecommunication industry of Bangladesh. In addition, the significant of this study is to locate the reasons of employee satisfactions which have become strikingly consistent important issue to HRD scholars and practitioners in this country. ^Methodology A own prepared questionnaire, based on literature review, after a pilot survey, with the Likert-type scale was used for collecting data in this study. The questionnaire was given to 400 corporate executives who were selected based on purposive sampling and stratified random sampling techniques, finally 310 (77.5%) usable responses were received that were used for analysis. The hypothesized relationships were tested using SPSS 19 through regression analysis .^Findings The study showed that inspiration of the communication between the company and employees, learning environment, need of the employees, and mental satisfaction about the job and supervisors’ evaluation system play a significant role in developing employee satisfaction level in the telecom industry in Bangladesh .^{Research limitations/ implications}- The salient limitation of this paper is some important questions on survey instrument was ignored due to the selected companies’ privacy policy. Nonetheless, the researchers assume that the result of the study will be very effective for policy making in HR. ^Originality This is an empirical study on employee satisfaction with a large sample size that has not been carried out earlier in the telecommunication industry in Bangladesh. The study can be used for further research in telecommunication industry in Bangladesh.

Keywords: Satisfaction, supervision, Learning environment, Organizational performance, Bangladesh.