Effectiveness of Management of Change in an Organization (Case of Kenya Power Ltd, Central Rift, Nakuru County)

Abstract

Change is inevitable in business life and business that fails to change is doomed to extinction Marcus (2011). Efforts of implementation of change management in organisations very often fail, most of the transformation efforts undertaken in firms end up with a failure, producing only disappointment, frustration, burned-out and scared employees, and waste of resources. The objective of the research was to find the effective and efficient ways of implementing change management obtain useful solutions for practitioners and new knowledge for scholars and managers. The objectives include,to establish the extent to which the organization plan for implementation of change management,to find out the significance of education and training on the implementation of change management in an organization, to examine how the organization deals with resistance to change management  implementation. The target population was1057 employees of which 857 are employees of Kenya power and 200 Kenya power contracted companies employees in Central Rift Region Nakuru county. Research utilized stratified random sampling to select 265 employees and contractor for the study. Self administered Questionnaires were used to collect the data.  The cording system was inco-operated in the Statistical Package for Social Science (SPSS) data analysis software and Ms –Excel The data was collected and analysed by use of both descriptive statistics. Percentages mode median and means calculated from responses to questionnaire. The study established that Kenya Power Ltd was able to sustain change in its operations leading to service delivery but was unable to achieve employees’ satisfaction and the desired goal of changing organization culture in spite of changing the organization name through restructuring.