The Adoption of e-Procurement and its impact on the Procurement Performance of Selected Telecommunication Companies in Rwanda

Abstract

Adoption of newer technology & implementing the systems has become the need of time in the midst of competitive environment. Effectiveness, efficiency, innovation are related to the speed of customer service, which is demanded in service industry, like telecommunication industry. Supply Chain Management (SCM) contributes in the performance of both buyers as well as suppliers. Adoption of e-Procurement contributes in improved customer services, customer satisfaction by improving employee contribution through procurement performance. This study highlights the factors affecting the adoption of e-Procurement, & how this e-Procurement affected the procurement performance of New Artel, Rwanda. The study includes employees of New Artel, Rwanda, data collected using structured questionnaire was analysed statistically using SPSS 17, shows positive benefits of adoption of e-Procurement on procurement performance of New Artel, Rwanda.

Keywords: e-Procurement, TAM, Performance, Telecommunication, Supply Chain Management