Impact of Rewards (Intrinsic and Extrinsic) on Employee Performance with Special Reference to Courier Companies of Faisalabad City

Abstract

The study is conducted to measure the effect of rewards (Intrinsic & Extrinsic) on employee job performance. The experiences and personal opinions of employees working in different couriers companies were analyzed through questionnaires in the city of Faisalabad. The key objective of the study was to find that the rewards affect the performance of an employee. Statistical package (SPSS) is used for our study of descriptive analysis. Employees like Field Supervisors, Courier   from selected courier complainers (TCS, OCS, Leopard and Express Courier Services)   were randomly chosen. The focus of this study was to distribute the adequate level of incentives to the employees and create balance in distribution of rewards so that every employee contributes his efforts for the growth of the company. This study also focuses on two major rewards, intrinsic and extrinsic rewards. Rewards plays a motivational role in the personality of an employee and  urge them to  produce loyalty  and show good performance By the results study shows that  there is a strong relationship  between both type of  rewards and on  employee performance.  Concluding, this study has verified further research opportunities that can enhance the understanding of rewards and employees job performance.

Keywords: Intrinsic Rewards, Extrinsic Rewards, Job Performance, TCS, OCS, Leopard & Express Couriers.