Scale Development of Intelligent Home Care Service Quality

Abstract

Aging has become a worldwide problem. Intelligent home care is the current stage of the more innovative ways of providing for the aged. Objective and impartial evaluation of the quality of care services for the elderly has an important significance to improve the pension system, this paper attempts to build a intelligent home care service quality model. On the basis of the SERVQUAL model, this paper, from the five dimensions of reliability, ease of use, visibility, responsiveness and empathy, the development of intelligent home care service quality scale. The exploratory factor analysis of the scale of the reliability and validity of internal consistency reliability analysis, test results show that the dimensions of the wisdom of home-based care services quality is reasonable, all items through the validity test.

Keywords: Intelligent Home Care; Service Quality; Scale Development