The Effectiveness of Bankers/Customer Relationship in Banks Performance

Abstract

The study was undertaken to access the effectiveness of banker/customer Relationship in banks performance.the objective of this study is amied to achieved the following: to identify the factors affecting customer satisfaction, to establish a better relationship between banks and their customers and to implement , how to improve customer relationship with banking operators. The research design adopted for this study was research survey: Data was collected from primary source. The correlation regression analysis was used to test the hypothesis .From the data analysied, it was observed that  in hypothesis one,  there is  an effective relationship between bankers and customers while hypothesis  , it was observe that there is low satisfaction on  the part of the customer on the services section of the bank s. thus recommendations were made: banks should try as much as possible to bring in new ideas and seek the consent of their customers so as to make them participate, in giving a complete services leading to equipped with more personnel to make it easy for the bank to attend to the needs of all their clients in a speedy time.

Keywords: Banks, Bank Customer, Services, Bank Deposit, Customer’s Satisfaction, Banker/customers Relationship.