The Role of Knowledge Management on Organization Performance "Field Study on Aqaba Special Economic Zone Authority"

Abstract

The study aims to expose the role of knowledge management on organization performance at Aqaba special economic zone authority (ASEZA), where the researcher uses the questionnaire to collect data, and distribute (35) questionnaires on employees of different management levels and departments, and analyzes (33) of them with a percentage of (94.3%). The researcher has concluded that protecting information from loss or waste, the cost of transferring information to make speedy decisions, and the efficiency of knowledge management in the economy all have plays role on the performance of ASEZA, according to the opinions of the survey. The researcher recommends the following: the necessity for improving the methods of protecting systems, protecting information used in organizations and their sub systems, the need for the existence of scientific methods in order to calculate information costs which will help in reducing costs through the international crisis, trying to reduce expenses, and the needs to increase employee's efficiency through training programs, and also recruit expertise and skills from other professional government departments.

Keywords: Knowledge management, information security, information transfer costs, knowledge management efficiency in economy.