The degree to which banks are committed to applying the dimensions of total quality with regards to serving their clients. (Field Study: Arab Bank)

Abstract

The organizations aim to apply quality to reap great benefits that involve the enhancement and development of productivity, increase market shares, and improve quality, favorable pricing, and decreasing costs. As for government organizations the application of a quality system in them means realizing more objectives, whereby quality means all the products and services in society and not the government ones only.

Total Quality management is the scientific methodology of managing human resources, financial resources, and the administrative systems, in order to realize developmental and sustainable improvements, which can be measured in the performance operations and processes from the first time, and which depend on criteria that evaluate the beneficiaries and referential comparison with the international specifications of the service or product, in order to provide a service or product that fulfills or exceeds the expectations of the clients, and satisfies them in terms of cost, time, specifications, and procedures.