Antenatal Patients Level of Satisfaction Toward Service Rendered by Health Workers in Selected Primary Health Centers of Ejigbo Local Government, Osun, State Nigeria.

Abstract

Introduction: Patients’ satisfaction is related to the extent to which general health care needs and condition-specific needs are met. Evaluating to what extent patients are satisfied with health services. In clinically relevance, are the satisfied patients more likely to comply with treatment, take an active role in their own care; to continue using medical care services and stay with  health care providers  (where there are some choices), maintain the use of the specific system and to recommend the services to others. Therefore this study was aimed at assessing the level of satisfaction towards the care renders by health workers to patients receiving ANC in some selected health centers of Ejigbo Local government in Osun state, Nigeria.

Methodology: This was a cross-sectional descriptive research conducted among 234 antenatal patients attending the selected health centres between 10^th December, 2012 and 11^th March, 2013. Multistage sampling technique was employed in the selection of the  health centers while simple random technique was used to select the respondents at each clinic until the calculated  sample size was reached  self-designed instrument consisting of open and closed ended questionnaire was used. The reliability of the instrument was 0.88 using Spearman Brown  coefficient.

Results

In term of satisfactory level 60.3% related that all the categories of staffers in the various health centers greet them warmly and with dignity, more than half (59.0%) also reported that health workers introduced themselves before attending to them, thereby establishing good rapport. Privacy and confidentiality were reported by 77.4 % of respondents not to be adequate while 48% of respondents felt the waiting time in the facility was long and there was equally a relationship between the level of satisfaction and the interpersonal relationship of health workers. Majority of the respondents (74%) were satisfied with ANC services rendered. There was a relationship between the level of satisfaction and the cleanliness of the facility.

Conclusion: it was concluded that stake holder should provide competent health workers at the health centers, consulting room should be provided with the screens and periodic training should be carried out for the health workerss

Key Words? Antenatal patient level of satisfaction, Ejigbo, Osun health workers