Implementation of Government Policy on Influencing the Implementation of the Conducting of Hajj and Quality of Service to Conducting Special Hajj in Indonesia (Explanatory Survey on Special Hajj in Indonesia)

Abstract

The conducting of the Hajj is a national duty and the responsibility of the Government under the coordination of the Ministry of Religion. Because in the conducting of the Hajj related to various aspects of technical and non-technical, which is under the responsibility of agencies outside the Department of Religion, and even entered the territory and the authority of another country, in carrying out the task of organizing the Hajj, Religious Affairs Minister to coordinate and cooperate with the Department/Agencies/ Institutions concerned and the Government of Saudi Arabia.This research is an attempt to reveal various weaknesses in the implementation of Government policy in the conducting of the Special Hajj (Haji Khusus) and the lack of quality service by organizing Special pilgrimage thus affecting the performance of the Hajj organizers specifically in Indonesia. This study aims to examine and analyze how much influence government policy implementation in organizing the pilgrimage and service quality affect the performance of the Hajj organizers specifically in Indonesia. By way of analyzing the components are surrounded by the dimension of communication, resources, disposition and bureaucratic structure for policy implementation variables and dimensions of reliability, responsiveness, assurance, empathy, and tangibles to variable service quality improvement.Based on the calculation results of the study, it can be concluded that: the implementation of government policy in the conducting of the Hajj and influence service quality and contribute significantly to the performance of the Hajj organizers specifically in Indonesia.Thus, the conducting of the Hajj Indonesia will go well if it is managed by a strong institution and carried by the quality of human resources that are reliable, honest, trustworthy, responsible and professional and oriented on providing excellent service and protection to pilgrims with the presence of the Directorate General of Hajj and Umrah Department of Religion as a new institution to specifically manage the implementation of the Hajj and Umrah, including managing the Hajj organizers specifically in Indonesia can meet our expectations, as mentioned above.

Keywords: Implementation, Special Hajj (Haji Khusus), Quality Service, Government Policy