Implementation of Public Service Standard in Villlage Government of Dau Sub district, Malang Regency

Abstract

The essence of good governance in the public service, are: (1) The obligation of the state apparatus to carry out the functions and authority based on the principles of good governance; (2) The recognition of the rights of every citizen and the public administration, administrative behavior and quality of service; and (3) The existence of diversity and public service as a result from the diversity of the affairs and interests in the community that must be met through the implementation of public service. The efforts to realize the quality of public services like Law 25 of 2009 on Public Services, Regulation of Government No. 65 of 2005 regarding Guidelines for the Preparation and Implementation of Minimum Service Standards, Regulation of Intern Minister No. 6 of 2007 on Technical Guidelines for Preparation and Determination of Minimum Service Standards, Kepmenpan No. KEP / 25 / M.PAN / 2/2004 on General Guidelines for Preparation the Public Service Satisfaction Index of Unit Government Agencies, substantively require and provide technical guidelines for the preparation and implementation the standard of public service in the public service. But unfortunately not all of government agencies including the village government adhere to prepare and establish the standard of public service as a guide and reference for assessment service to delivery quality of service for the community.

Keywords: Implementation, Public Servive Standard, Village Government