Public Service Performance in Small Islands: Does Management Matter?

Abstract

The objective of research is to review, describe and analyze the development process in small islands of Indonesia and its implication to the availability of public service facilities. The Directorate of Small Islands Empowerment (DP2K) is the main actor behind this development through each program which involves various affected sectors. Method of research is qualitative approach, whereas type of research is descriptive. Data source is derived from observation, informants and documents. Data analysis technique is interactive model analysis suggested by Miles & Huberman (2014) which includes data collection, data reduction, data presentation, condensation and conclusion. Such approach is supported by Sugiyono (2011) and Nasir (1988). Focus of research is pursuant to Moleong (2007). Data collection technique is in conforming to Singarimbun and Effendi (1989). Research instrument is aligning with Sugiyono (2011). Result of research indicates that main activities done by the government for the interest of small islands are self-management, contractual, devolution and DAK. Result also shows that facilitation program in small islands is not effective unless there is a flexible and corporate-based managerial system. In general, the process already engages the development actors (private sector), and its implementation is underlined by the principles of efficiency, effectiveness, transparency, responsibility and accountability. This process is also supported by a performance management technique because such managerial effort is needed to investigate the achieved target of facilitating public sector in small islands that are vulnerable and backward in their development.

Keywords: small islands, public service, change and performance management.