Banking Service Delivery from Financial Institutions (An Integrity Perspective)

Abstract

Although the numbers of financial institutions in economy are increasing, the number of their consumers is also increased; in such, the responsibilities of financial institutions are also increased to satisfy their consumers with their better and quality services.  The financial institutions have claimed their contribution to uplift the lives of their consumers in one hand; on the other hand, the consumers feel that the institutions are responsible to make them indebted and exploitation. In this, the integrity crises of these institutions are prevailed in surface. It is, therefore, contemporary to analyze whether the financial institutions are honest for their service delivery and welfare of financial consumers or not. Do they well behave their clients and obey the general trend of customer service in general and show professional transparency and accountability in particular? Regarding the issue, the paper tries to analyze the issue of banking service integrity from the views of service provider. The paper is an outcome of desk reviews of policy, thematic, theoretical and empirical reviews.

Keywords: Banking service, financial market, Integrity, Depositors, Debtors, Undue benefits