Research on Factors Influencing the Service Ability of Family Doctors in China

Abstract

Under the current situation, medical and health system reform has entered a deeper level, while family doctor system is an indispensable part of deepening medical and health system reform, as well as key point, difficult point and hot point in the current reform of primary health care. In this context, the research on the factors affecting the service ability of family doctors can not only enrich the existing researches, but also provide scientific reference for policy making. Firstly, this paper sets up a theoretical model influencing the family doctor service ability from the aspects of relationship, active personality and work enrichment sense; then, questionnaire is designed to obtain the sample data; finally, with the help of regression analysis model, the causal relationship between variables is verified. Research shows: career goals have a significant positive impact on improving service capabilities, the job enrichment sense plays a partial mediating role between relationship quality and service ability, and the proactive personality has a positive moderating effect on the relationship between residents and service ability.

Keywords: Family doctor; service capability; regression model; mediating effect; moderating effect.