The Effect of Organizational Culture on Employees Performance in Public Service Organization of Dire Dawa Administration

Abstract

This study with the title of “The Effects of Organizational Culture on Employee Performance of public service organization of Dire Dawa administration” has an objective of testing whether  organizational culture variables have a relation with employee job performance.This is a survey based research study. Primary and secondary data was used in this study. Primary data was gathered via questionnaire about employee performance and organizational culture variables like Employee participation, Openness to communication, Risk taking & innovation, Customer service orientation,  Reward system, level of education and experience are considered for this study. The target population of the study was all employees of three public service organization of Dire Dawa administration.  Since the size of population was too large to collect data, researcher distributed 371 questionnaires randomly to respondents using the Yamane’s sample size determination formula. Of which, 293 questionnaires were collected back and used for analysis. To analyze the data, in addition to descriptive statistics, multiple regressions was employed using a soft ware package SPSS 20.The researcher found that except experience and level of education all variables of organizational culture have contributed to employee job performance. Particularly employee participation and innovation have a significant contribution to employee job performance. Based on the finding, since communication has a negative significant relation with employee performance, researcher recommended  public service organizations should be minimized communication platform to amplify employees   job performance as well as develop reward system that motivate its employees. Finally, unless Dire Dawa administration design a new benefit package for public service employees in considering experience and level of education, they should not be focused on experience and level of education so as to increase employee’s job performance and to provide quality service to the society.

DOI: 10.7176/DCS/10-5-03

Publication date:May 31^st 2020