Role of E-Government in Improving Organizational Performance in the Civil Status and Passports Department of Jordan

Abstract

This study aims to identify the role of the e-government in improving organizational performance in the Civil Status and Passports Department (CSPD) of Jordan, by learning the department’s use of information technology and the development of human resources with a capacity and efficiency in achieving work assignments electronically along with using electronic archiving instead of records, and activate the electronic control which positively impacts the organizational performance of the department. And for the purposes of this study questionnaires have been conducted to measure the independent variables {information technology, human resources management, electronic archiving and electronic control} and the dependent variable of improving organizational performance. The study has been conducted on a sample that consisted of 52 employees, and data processing was done using the SPSS statistical program.

Keywords:

E-government, Organizational Performance, Information Technology, Questionnaire Analysis, Electronic Archiving, Electronic Control