Assessing the Challenges of Electricity Service Delivery Process: The Case of Shashego Woreda Electricity Sector, Hadiya Zone, Southern Ethiopia

Abstract

The main objective of this study was to assess the challenges of electricity service deliver process. Both quantitative and qualitative approaches were used for this study. This includes questionnaires, focused-group discussions, structured or semi-structured interviews, which are used as crucial data collection instrument.  The sample size of this study was 384. Systematic random sampling was used to represent the households as part of the study. This was selected from Doisha and Bonosh twon residents. The Electricity sector is affected by lack of transparency, responsiveness, Moreover, the access to electricity is very low in this study area. For instance, the problem however is with the supply that breaks off basis due to power interruption. This, as about 58 per cent of respondents reported, occurs at least once in a week.

Keywords: challenges, service supply, electricity sector

DOI: 10.7176/DCS/11-2-02

Publication date: February 28^th 2021