Managing the Performance of Air Traffic Controllers: Developing and Proposing a Conceptual Perspective

Abstract

Identification of the factors which can have adverse and negative effects on the operational performance of the ATCOs across the globe is of paramount importance and calculating their impact is essential for the safe and expeditious flow of air traffic in the skies. This Research paper suggests a conceptual model elaborating the standards which needs to be followed by all types of air traffic controllers, what are the factors which affect the working capability of an ATCOs, how to identify those factors, who is responsible to identify those factors, what remedial measures can be taken for the eradicating those issues, who will review the performance of an affected ATCOs and in the end what all options can be exercise to revive the carrier of an ATCOs. The paper concludes with some recommendations for future research.

Keywords: Air Traffic Control, Performance Management, Behavioral, Psychological and Physiological Aspects of Human Behavior.