The Effects of Leadership Style to the Employees’ Performance of “Bank Kalsel” through Communication Satisfaction Mediation Variable, Organizational Commitment, and Organizational Citizenship Behavior (OCB)

Abstract

Various studies related to employees' performance have been seriously focused by many researchers as these principles have direct influence in order to realize the objectives of the organizations. Some variables which have direct influences to the employees’ performance are organizational commitment and organizational citizenship behavior (OCB). These two variables according to previous studies have inspiration which is controlled by communication satisfaction and leadership style. Using logical positivism approach, this study addresses particular questions as follows: 1. Does the leadership style significantly affect communication satisfaction? 2. Does the communication satisfaction significantly affect the organizational commitment of the employees? 3. Does the leadership Style significantly affect the organizational commitment? 4. Does the leadership Style significantly affect organizational citizenship Behavior (OCB)? 5. Does the leadership Style significantly affect the employees’ performance? 6. Does the organizational commitment significantly affect the OCB? 7. Does the organizational commitment significantly affect the employees’ performance; 8. Does the OCB significantly affect the employees’ performance? This study was conducted at PT Bank Kalsel Banjarmasin (South Kalimantan) and seized the employees in their branches around South Kalimantan as the population of the study. There were 207 (two hundreds and seven) respondents who were selected by using proportionate stratified random sampling technique. The primary data was collected through questionnaire and examined by descriptive analysis and Partial Least Square (PLS) model, on the base of Smart PLS computer programming. It is finally concluded that there are significant corrrelations within these variables; between the leadership style and communication satisfaction, communication satisfaction and organizational commitment, organizational commitment and OCB, and as well as OCB and employees performance. On the contrary, there are not significant correlation satisfaction a long with these variabel between the leadership style and organizational commitment, leadership style and OCB, leadership style and employees’ performance, and lastly, also between the organizational commitment and employee’s performance.

Keywords: leadership style, organizational commitmen, employees’ performance, organizational citizenship Behavior (OCB), and communication satisfaction.