Include the Position of Islamic Banking, Service Quality, Satisfaction, Trust and Loyalty in the Context of an Integrated Model for Islamic Finance

Abstract

Islamic Banking Act 1983(276) defines Islamic banking business as “any business whose objective and operations do not mix elements that are forbidden in Islam”. The theory of the Islamic financial system (IFS) is as hoary as the religious conviction of Islam itself. Agreeing to Moin (2008) it eras back to the life of the Holy Prophet Muhammad (PBUH), about fifteen centuries back when He represented as an agent for His wife trade transactions. Of the world's major banks are interested in the process of Islamic banking because first of all Muslims are a fifth of the entire world's population. Segment of the Muslim population is not only a great game, but also a growing market. The core objective of this learning is as follows: For the analysis of the impact of Islamic finance on client satisfaction and service quality, and analysis and evaluation of customer satisfaction creates trust and confidence of customers and analyzes customer’s loyalty and creates customer loyalty. The research that we used in this study is descriptive in nature. In this study, we asked 200 respondents to participate in the investigation of self-governance for data collection. In this study of current research used as a research tool. In the main experimental research to measure the reliability of the questionnaires that were used in this research goal. After collecting the questionnaires and forms, and we are encrypted and entered into SPSS for regression analysis. About the direction of the position of Islamic banking, research has revealed that customer satisfaction and loyalty, trust, quality and customer service has played a more important role in the development of consumer attitudes about products and services of Islamic banking. The practical implications of this research are to recognize the tactics of Islamic banking, which is related to customer management, and mainly in Pakistan. You can get marketers and data from this study was to determine the behavior of the customers and they can also help bankers to use the techniques and the most effective factors in attracting.

Keywords: Attitude towards Islamic banking, customer satisfaction, trust, service quality and customer loyalty.