The Impact of Information and Communication Technology on Sustainable Competitive Advantage in Jordan

Abstract

Many industry in Jordan are currently annoyed with the benefit and value obtained from their investment in IT. The role of IT in the organization has evolved with time. IT has been treated as a cost center for a long time.. In-depth qualitative interviews with IT managers in Jordanian sectors suggest that IT implementation success and IT managerial resource are the most important factors which are representative of the gap between managers and ICT utilization and its effect on sustainable competitive advantage. The lack of these factors hinders organizations from achievement benefits from their investment in IT. From the findings of this study, it is found that the these factors effect directly on ICT utilization and its effect on missing sustainable competitive advantage

Keywords: Sustainable competitive advantage, ,IT  investment, IT implementation success, IT managerial resource.