The Relationship between Employee Voice and Organizational Performance at Electricity Company of Ghana

Abstract

The old adage two heads are better than one suggests that organizations benefit from enriched decision making through employee participation more than imposing those decisions on the employees.  The research examined how employee voice contributes to the performance of companies using Electricity Company of Ghana as a case study.    A scatter diagram drawn showed that there is a relationship between employee voice and organizational performance.  The use of Pearson correlation to test the strength of the relationship proved that there is a strong relationship between the two set of variables.  The analysis showed that employees participation contribute about 95.2% of the total performance of Electricity Company of Ghana whilst 4.98% may  be attributed to other factors such as high wages and salaries or customer service.  Interviews conducted with the employees (98.5%) also indicated employees’ participation play a strong role in motivating employees of the company to work hard to improve the overall performance of the company.  It concluded by strongly recommending employees’ participation in decision making if organization want to improve upon their performance.

Keywords: Employees voice, performance, Electricity Company of Ghana, motivation