KAIZEN as a Strategy for Improving SSMEs’ Performance: Assessing its Acceptability and Feasibility in Tanzania

Abstract

KAIZEN, a Japanese business management concept that calls for continuous improvement, has been introduced in Tanzania to strengthen Small Scale Manufacturing Enterprises (SSMEs) through productivity and quality improvement. This paper examines the acceptability and feasibility of KAIZEN among SSMEs in Tanzania. A survey of 500 stakeholders and 23 pilot enterprises was carried out using questionnaires, interviews and observations during sensitization seminars and on-site trainings on 5S-KAIZEN methodology held in Dar es Salaam region. The study revealed that participants demonstrated willingness to implement KAIZEN. However, the study revealed some challenges confronting the feasibility of KAIZEN practices.  The conclusion can be drawn that KAIZEN is acceptable among SSMEs though its feasibility is very challenging. The study recommends training of managers and employees, motivation of employees, transformation of management style and making KAIZEN a national campaign as suitable strategies to facilitate successful adoption and implementation of KAIZEN in Tanzania.

Keywords: KAIZEN, 5S-KAIZEN, SSMEs, Acceptability, Feasibility