Determinants of Employee Retention in Pakistan International Airlines (PIA)

Abstract

The research was conducted with an aim to identify variables which influence the turnover intentions of the employees in organizations. For this purpose Pakistan International Airlines was taken as a case.

The review of secondary data allowed the researcher to identify six variables which tend to influence employee turnover intentions in organizations. A survey was conducted to gather the primary data from the employees of PIA on these six variables.

Chi-square association is used to analyze data. The analysis of the data revealed that greatest association exists between the experienced “career propagation chances” and the resulting “lower turnover intention” of the employees in relation to the career propagation chances they experienced. Association was also identified to exist between the experiences of the employees on “Incentive plans” , “work setting”, “supervisory support”, work life balance” and “organizational prestige” and the resulting “lower turnover intentions” in relation to each respective variable.

Keywords: employee retention, determinants, turnover intention