Impact of Employee Empowerment on Job Satisfaction in First Bank Nigeria PLC, Nigeria

Abstract

This paper examined the impact employee empowerment has on job satisfaction with specific reference to First Bank of Nigeria PLC.  Employee empowerment is instrumental in achieving organizational performance because employees render the service. Investing in them is investing in the improvement of the services provided. The objective of this study is to determine the impact employee empowerment has on job satisfaction in First Bank of Nigeria PLC. The study also investigated the level of job satisfaction between male and female employees. The study covered nine branches out of the fifteen branches of First Bank in Kaduna State. This is because the nine branches are within Kaduna State metropolis and so, there was easy access. The sample size consisted of all the staff in the various branches with the exception of contract (in sourcing) staff. The study used primary and secondary data. Questionnaires were distributed to two hundred employees across the branches of First Bank and fifteen were not returned. Multiple regression analysis was used to analyze the data. The study found out that employee empowerment has positive and significant impact on job satisfaction. It recommends that First Bank should continue to promote teamwork amongst employees so that every staff irrespective of gender would work towards a common vision of achieving the objectives of the Bank. A more enabling environment for the female employees should also be encouraged so that there will be a balance in enhancing productivity.

Keywords: Employee, Empowerment, Job satisfaction, First Bank.