The Effect of Psychological Empowerment on Self-Efficacy, Burnout, Emotional Intelligence, Job Satisfaction, and Individual Performance (An Empirical Study on Tour Guides in West Nusa Tenggara)

Abstract

The purpose of this study was to examine and explain the direct relationship effect of psychological empowerment on individual performance, he direct relationship effect of psychological empowerment on self-efficacy, burnout, emotional intelligence, and job satisfaction. In addition, it also aimed at explaining the effect of psychological empowerment on individual performance through self-efficacy, burnout, emotional intelligence, and job satisfaction. The population of this study consisted of 563 tour guides. Sample was chosen based on stratified proportionate random sampling technique, as members of the population in this study are stratified based on the license they have namely junior, intermediate, and senior. This study was a survey because the data was collected by a questionnaire distributed to 150 guides as respondents. Data was analyzed using descriptive analyses employing SPSS version 20.0, and inferential analyses employing Generalized Structured Component Analysis (GSCA). The results of this study confirms that out of 15 hypotheses proposed in this study, 12 hypotheses are  accepted or result in significant effects, and 3 hypotheses are rejected result in non-significant effects, namely (a) self-efficacy on burnout, (b) burnout on emotional intelligence, and (c) burnout on job satisfaction. The results provide a comprehensive contribution associated with the activity of tour guides and tourism service in West Nusa Tenggara.

Keywords: psychological empowerment, self-efficacy, burnout, emotional intelligence, job satisfaction, and individual performance