The Impact of Practicing Interactional Justice on Employees Organizational Citizenship Behavior (OCB) in the Jordanian Ministry of Justice

Abstract

This study aimed to identify the level of practicing interactional justice in the Jordanian ministry of justice and its effect on employees. It also, tries to measure the organizational citizenship behavior (OCB) exercised by employees  from the view point of their managers. There were two types of questionnaires designed to achieve the objectives of this study and test its hypotheses. The first questionnaire was distributed to a sample of (98) employees to measure their perceived interactional justice level of practice. The second one was distributed to a sample of (20) managers, in order to measure their perceived (OCB) level exercised by  their subordinate.  The results of data analysis revealed that workers sense of interactional justice was moderate with general average of (3.44). The level of organizational citizenship behavior (OCB) by employees from the perspective of their superiors came moderately with general average of (3.48). There's a statistically positive significant effect of  interactional justice practice on organizational citizenship behavior exercised by  the Jordanian Ministry of Justice employees. There is no statistically significant differences  of respondents answers  to the level of interactional justice practice due to demographic variables. There is no statistically significant differences of respondents answers (Managers) to the level of (OCB) of their subordinates depending on the variables related to(age, qualification), while there is a statistically significant differences in their answers due to the variables of gender and in favor of males, and years of service and for the category of 16 years and older.

Keywords: Interactional Justice, Organizational Citizenship Behavior (OCB), Organizational Justice