Sri Lankan Citizens’ Use Behaviour towards E-Government Services

Abstract

This research study focused on the main factors influencing Sri Lankan citizens’ adoption of e-Government services. After reviewing existing literatures on technology adoption, the researchers chose the UTAUT model and picked up key determinants from it. The researchers aimed at answering research questions and testing the credibility of hypotheses brought about from the model. Entire Sri Lankan populations’ internet users were selected as the population of this study and sample size was calculated properly for collecting data. Questionnaire was developed and made available in three languages; English, Sinhala and Tamil. Reliability test was carried out to see the internal consistency of the data. The collected data were analysed using SPSS 20 and Minitab 16, and Excel 2010 was also used at times. Correlation and regressions were calculated to see the underlying relationships among the constructs and their impacts. Analysis found that Performance Expectancy, Effort Expectancy, Social Influence had influence on Sri Lankan citizens’ Intention to Use e-Government services and this intention influenced Use Behaviour of the citizens.

Keywords: E-Government, Adoption, UTAUT, Use Behaviour, Citizens, Sri Lanka