Electronic Records Management in National Development: A Case Study in Ghana Immigration Service

Abstract

The increasing use of ICT in government operations has given impetus to the generation of e- records, vital to the functions of public sector institutions. There exists much interest in industry in using technology-based systems to support records management processes but the application of such systems has shown to be problematic. This research  is an investigation into electronic records management systems at the public sector organisation in Ghana . The purpose of the study was to identify the contributions of electronic records management systems to growth and development, and also areas for improvement to bolster electronic records management of the public sector in Ghana. This investigation has been performed through literature review and by performing a case study in a public sector organisations.  It was shown that electronic records management systems provide good results for achieving the records management goals of GIS.  A more robust, technology-based system of records management will be required to sustain the progress made by GIS.

Keywords:(AIIM) Association for Information and Image Management, (ARMA )Association of Records Management and Administration, (CRMP) Computerized Records Management Project, (DFID)Department for International Development, (EDRMS)Electronic Document and Records Managements, (ERMS)Electronic Records Management System , (ISO)International Standards Organization , (IRMT)International Records Management Trust , (MIS)Management Information System, (MRZ) Machine Recordable Zone, (NIRMA) Nuclear Information and Records Management Association, (PRAAD) Public Records and Archives Administration Department, (RMAA) Records Management Association of Australasia (RMS)   Records Management Society, (RIM)Records and Information Management, (GIS) Ghana Immigration Service.