Organizational Change and Employee Performance: A Case on the Postal Corporation of Kenya

Anne Wanjiku Karanja


The aim of this study was to investigate the effects of organizational change on employee performance. The objectives of this study were to mainly assess the effects of technological change, structure change, the changing roles and responsibilities of employees and the changes in management on the performance of workforce. This study sought to answer questions raised regarding the effects of technological change, structure change, the changing roles and responsibilities and change in management on employee performance. The significance of this study was to track changes in the workplace over time in an organization undergoing a number of changes and to determine how it affects the employees. This study will be of use to information centres, other scholars and researchers as well as research organizations. The limitations of this study were that there was unwillingness of the respondents to co-operate and the respondents were reluctant to give their views. The employees of the Postal Corporation of Kenya - Nairobi, which this study was based on, comprised of the target population, which has a total population of 300 employees. The study focussed on the organizational changes that have occurred in the last 7 years. The sampling technique used was the stratified random sampling and the researcher sampled 20 percent of the target population of which 61 employees comprised of the sample size. The main instrument that was used to collect data was the questionnaire. This study employed descriptive research design of which the research was descriptive in nature. The data was analysed using descriptive statistics. From the findings, the study revealed that employee performance has been positively influenced by organizational change. The variable that has changed the most and influenced employee performance positively is technology. This is because it has provided an internship programme which, as a result, has provided more job opportunities. This has motivated even the existing staff leading to greater performance. When public organizations are pursuing changes, it is recommended that organizations highlight the urgency and necessity of those changes in simple, easy-to-understand terms.

Keywords: Organizational change, Employee performance, Technology

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