Identification and Prioritization of the Effective Factors on Employee Productivity of SMEs of Shiraz Industrial Town Using AHP and TOPSIS Techniques : Case Study In Iran

Abstract

In today’s changing and complicated conditions that rules the economical, social, political, and…. environment, one of the factors that can help the survival of an organization is the issue productivity. As to this in this study we’ve tried to identify the most influential factors on the human force productivity and then to prioritize these factors. After studying the existing texts and pieces of research regarding productivity and decision making techniques and also interviewing experts and professors, a questionnaire including managerial, social-psychological, cultural, environmental, personal and economical factors was prepared.

After analyzing the first questionnaire, the final criteria were identified and the second questionnaire which included the tables of pair- comparisons of the criteria was prepared and the obtained data was used for ranking the criteria in AHP, SAW, TOPSIS and ELECTRE methods. With regard to the fact that  the results obtained from carrying out the above methods didn’t correspond to each other  in some cases  for reaching a general consensus concerning the ranking of criteria the aggregate techniques (Poset) that include average, Borda and Copeland methods were used.

Finally the managerial factors were identified as the most important factors and then personal, cultural, social-psychological and finally environmental factors respectively.

Keywords: “Human Force Productivity, POSET, SAW,ELECTRE, TOPSIS, AHP