Effective Management System: A Key to BPR Success

Abstract

Today’s competitive business environment pressurizes the organization’s management to focus on successful implementation of Business Process Reengineering (BPR). BRP implementation is a critical task. Many organizations have successfully reported reengineering efforts but not all the organization achieves the desire results.  Many researchers and practitioners reveal that more then seventy percent BPR projects fails because of implementation issues. And for successful implementation of BPR project the management system plays a vital role. BPR helps the organization to achieve the desire objectives by increasing productivity and profitability through cost and process time reduction, improve quality and increasing customer satisfaction. However to attain these objectives, BPR must be implement and managed in the best interest of organization, employees and customers. The objective of this qualitative research study is to identifying the management factors responsible for the success of BPR programs. A model representing seven variables and their elements was developed. These variables and their elements are consider as essentially important for effective management system and are key factors for BPR success. These include Strategic Quality Planning, Organizational Culture, Quality of Life at Workplace, Human Resource Development, Employee Empowerment, Performance Measure and Reward System

Keywords: Effective Management System, Business Process Reengineering, Successful Implementation Factors, Strategic Quality Planning, Organizational Culture, Quality of Life at Workplace, Human Resource Development, Employee Empowerment, Performance Measure and Reward System