Examination the Impact of Total Quality Management Practices in Achieving Strategic Agility: Applied Study on the Jordanian Private Hospitals

Abstract

Strategic agility enables organizations to respond and react quickly for the continuous and accelerated changes in their business environment and enhance its competitive advantage to survive. Therefore, the main purpose of this study is to determine the impact of quality management practices on achieving the strategic agility in the Jordanian private hospitals that located in Amman city, which amount (40) hospital. The sample of the study included all the study population. The sampling unit and analysis (respondents)  composed of (285) managers and chief of divisions working in the target hospitals with concentrate to whom their work relates to quality management and strategic planning. In order to achieve the study objectives, the researcher designed a questionnaire consisting of (27) paragraph to collect the required data from study sample. The multiple regression analysis was used to testing the hypotheses. Empirical results found that the total quality management practices have a positive impact on strategic agility, and the highest impact was for the customer orientation and supplier management. Based on these results the study recommending that the hospitals should focus largely on their customer orientation, managing their supplier’s quality, obtain top management support, and involve their employees in its total quality efforts in order to achieve strategic agility and gain sustainable competitive advantage thus maintain their survival. Also the study recommending that conducting more future research and studies on the relationship between total quality management and strategic agility in the different contexts, because the current study and its results limited to the Jordanian private hospitals.

Keywords: Total Quality Management Practices, Supplier Management, Top Management Support, Customer Orientation, Employee Involvement, Strategic Agility