Mobile Banking is a New Dimension in Banking System of Bangladesh: A Case Study on DBBL and bKash

Abstract

This study is an earnest effort to find out the potentiality of mobile banking to provide basic banking services to the vast majority of unbanked people. This study is an exploratory research based on primary dat from field as well as secondary data from various publications, adopted with descriptive in nature. Research was gone through over 120 respondents focusing the point of using the mobile in banking, its safety, speedyness, cost, service nature, and of user class. Of two Mobile banking Bank, DBBL and BRAC’s subsidiary bKash, 120  respondents were selected for information acquiring.  61 % respondents think it saves time than traditional banking, the highest number of respondents use mobile banking for ‘fund transfer ’ service, that is 22%,. Out of 120 respondents 56%  replied it is less costlier than traditional banking, 100% respondents did agree that it is speedy, and 38% respondents are of upper class. Although this concept is new in Bangladesh but its potentiality is high due to handset availability and convenience. From this research, other researchers and policy makers will get an insight about the problems and prospects of mobile banking in Bangladesh.