An Appraisal of Open System Business Policy Model in the Management of Mission Hospitals in the South East Nigeria

Abstract

The study on the appraisal of open system business policy model in the management of mission hospitals in the South East Nigeria was guided by three key objectives from which appropriate research hypotheses were formulated. Survey design was adopted. The research instrument was questionnaire. The population of the study was 6000 staff of the 27 selected mission hospitals drawn from 57 registered mission hospitals in the five states of South East Nigeria. A sample size of 375 was determined using Taro Yamane’s formula.  Cronbach Alpha was used in testing the validity and the reliability of the research instrument. The result was 0.98 indicating a high degree of relationship. The hypotheses were tested a 0.05 level of significance using the using parametric and non parametric statistical techniques. Findings reveal that the quality of service to patients in the mission hospitals to a large extent is contingent on having appropriate equipment, competent doctors and availability of drugs as contained in the open business policy model. With appropriate implementation of open system business policy model as was identified in this work – quality of service and high performance management will be assured.

Keywords: Open System, Model, Policy, Service Quality, Competitiveness