Employment Practices and Citizenship Behaviour of Sales Employees

Abstract

This study is designed to identify those employment practices affecting organizational citizenship behavior among sales employees. Structured and unstructured questionnaire developed by Podsakoff et.al (1990); Williams and Anderson (1991) and Teseama and Soekers (2006) were used to collect data from a cross section of sales employees in five organizations located in Akwa Ibom State. The data were analyzed using multiple regression models. Based on the analysis of data, findings revealed that compensation, promotion, training and development were key factors affecting citizenship behavior of sales employees. Other factors  highlighted include; supervision, transfer, job challenge and job design,. The study concludes by recommending a re-evaluation of these employment policies as a basic first step towards enhancing citizenship behavior.

Keywords: Attitude, behaviour, Dissatisfiers, organisational citizenship