The Adoption of Online Banking: a Jordanian Perspective

Abstract

The purpose of this study to investigate the adoption of online banking in Jordan. Furthermore, the study was conducted to examine the factors that influence the adoption of online banking among customers.  This research is approached by using survey method to examine the relationship between independent and dependent variables. The findings and conclusion of the study will depend on the fully utilization of statistical data collected and analyzed using SPSS. This research is based on the level analytical research type. It is hoped to identify the influences of the adoption of online banking, hopefully the final report and the result of this study will be achieved successfully in helping future research.

Keyword

Internet Banking, customer satisfaction, ATM (Technology Acceptance Model), service quality.