Impact of Quality of Work life on Business Process Re-engineering: Developing and Proposing a Conceptual Model

Abstract

Quality of work life has a lot of impact on Business Process Re-engineering (BPR). Three important aspects discussed in the study are the quality of work life, the performance management and job satisfaction, and BPR. Quality of work life (QWL) leads to performance management and job satisfaction which in turn affect the BPR. BPR is a dependent variable which depends on quality of work life: the independent variable.

Keywords: Quality of work life, Performance Management, Job Satisfaction, Creativity, Innovation, Quality, Business Process Re-engineering.