Practices of Consumer Rights in Bangladesh: A Study on Rangpur City

Sheikh Majedul Huq, Md. Joynul Abedin, Mosa. Shely Khatun, Md. Julfikar Ali


Consumer is the king of market. For this reason it is important to protect the consumer rights for the betterment of both the business man and consumers. In Bangladesh before 2009 there was no proper law to protect the consumer rights. But in 2009, the government of Bangladesh discloses The Consumer Rights Protection Act, 2009. But the implementation of this law is not so good. The problem, discussed in the study, is practices of consumer rights in capital city and other big city is somehow acceptable but what is the real situation in remote area of Bangladesh about practices of consumer right. The aim of this study is to find out the practices of consumer rights in the remote area of Bangladesh like Rangpur city. The following three objectives were set, in order to achieve the aforementioned aim of knowing the present status of consumer rights in Rangpur Bangladesh. To know the effect of consumer education and seller skills on getting consumer rights. To develop and explore some probable solutions and recommendations are to protect consumer right in Bangladesh. The study revealed that present status of consumer rights in Rangpur is not satisfactory. The education of consumer and skills of sellers affects to get the rights of consumer. The remote area consumers are also unaware in a great degree. For this reason most of the cases they were being deceived by the sellers. In the remote area of Bangladesh, like in Rangpur, the concern authority is not active to improve the condition of consumer rights. There is not available active claim center. For this reason first of all the government should take proper step to improve the condition of consumer rights.

Keywords: Customer right’s, remote area, concern authority, satisfactory

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