Influence of Strategic Management Practices on Organisational Performance of Kenya Power and Lighting Company

Abstract

KPLC has over the years tried to improve service delivery by introducing new services like prepaid metering as well as improve customer satisfaction by ensuring timely responses to customers complaints. All these are attempts by KPLC to strategically position themselves in the market so as to gain competitive advantage. The objective of the study was to assess the influence of strategic management practices on organisational performance of Kenya Power and Lighting Company, Kitale.This study was guided by the following specific objectives to: determine the influence of strategic leadership on organisational performance of Kenya Power and Lighting Company, Kitale. The study used descriptive research design.The target population comprised a total of all the management and staff of Kenya Power and Lighting Company, Kitale Branch. This study employed stratified and simple random sampling techniques as well as purposive sampling.The sample size for the study comprised of all 133 respondents. The main data collection tool was questionnaire. Collected data was analyzed using Statistical Package for Social Sciences (SPSS 23). Pearson correlation and multiple linear regression was used to test the relationship between variables in the study hypotheses.Analyzed data was presented descriptively using tables, graphs and pie charts.There exist a positive relationship between strategic leadership and organisational performance. KPLC Kitale Branch had proper and effective leadership which offered strategies to sustain the organisation and enhanced organisational performance. Leadership of the organisation encouraged accountability, emphasised on customer satisfaction. However, the leadership of the organisation did not practice democracy, did not focused on employee empowerment and it was not always prompt in making decisions or responding to issues. The study recommended that; the leadership team should encourage democracy in the organisation, be prompt in responding to issues affecting the organisation as well as empower their employee to enhance organisational performance among others

Keywords: Strategic Management Practices, Leadership