Factors Affecting Employees' Portal Satisfaction in Jordanian National Electric Power Company

Abstract

This research aims to understand the factors affecting the users’ satisfaction of employees’ portal. The theoretical framework is based on DeLone and McLean (2003) IS success model which is widely used in the information system research. The research model includes five factors; net benefits (Perceived employees’ performance), system quality, information quality, service quality and user characteristics. The quantitative research was used and questionnaire was distributed to Jordanian National Electric Power Company (NEPCO). 312 questionnaires were collected and statistically analyzed to test the developed hypotheses. Results revealed that gender and age did not have ant statistical significant effect on portal users’ satisfaction. Education and job category have statistical significant effect on portal users’ satisfaction. In addition, the results revealed that net benefits, system quality, information quality and service quality have statistical significant effect on portal users’ satisfaction.

Keywords: user satisfaction, employee portal, net benefits, system quality, information quality, service quality, user characteristics.