A Research on HRM Factors Affecting Employee Retention at Huawei Senegal

Abstract

This study puts emphasis on the relationship between human resource management practices (recruitment and selection, training and development, performance appraisal, rewards and recognition…etc.) and employee retention at Huawei in Senegal. Relatively, there is little published research on HRM practices and employee retention in Telecom industry. Such factors have necessitated this research to analyze HRM practices and employee retention at Huawei in Senegal, the influential factors on employee retention at Huawei, the impact of HRM practices on employee retention and organizational success. Data was collected through a survey research methodology. The principal instrument for data collection was a structured questionnaire through a quantitative method. The instrument contained questions that included multiple indicators of human resource management practices and employee retention. Copies of the questionnaire were administered to a convenience sample of 100 of respondents drawn from staff managers and other remaining employees at Huawei in Senegal. Out of this sample, 72 questionnaires were properly answered and returned. The data collected were analyzed using SPSS 20. Data were collected from both primary (questionnaires) and secondary (reviews, articles, journals...etc.) The findings have shown that, first of all, Huawei still uses effective recruitment and selection activities for the purpose of better organizational performance and employee retention in Senegal. Then, research results also show that at Huawei company employee can get access to the necessary training and career development they expect for their job. As far as performance evaluation is concerned, results have shown the two following aspects: on the one hand, respondents’ neutrality to the question, which somehow highlights the existence of performance appraisal by a supervisor and on the other hand the fairness of  performance appraisal system at Huawei in Senegal. However, as regards to rewards and recognition, respondents avoided part-taking or just consider that the rewards and recognition was not enough at Huawei. Besides, results show that training and career development and salary are among the main factors which contribute more in retaining employees at Huawei. Finally results highlighted, for better employee retention at Huawei, HR should consider the revision of salary scheme, job security, job contract, working conditions, better recognition and reward.

Keywords: HRM Practices, Employee Retention, Impact, effective, Senegal