Evaluation of Social Responsibility at the Jordanian Islamic Banks using Balance Scorecard Method

Abstract

The study aimed to identify the impact of social responsibility on the organizational performance at the Islamic banks of  Jordan, through the identification of trends in the study sample of social responsibility dimensions, and organizational performance. To achieve the objectives of the study, the researchers developed a questionnaire for the detection of the dimensions of corporate social responsibility (economic, legal, ethical, and philanthropy responsibility) and the organizational performance. The study sample consisted of (198) directors of top management and middle management in the Jordanian Islamic banks.  Sample was selected randomly, and in light of this, data was collected and analyzed using the Statistical Package for Social Sciences (SPSS). The research most important findings and conclusions are:

1. There are high arithmetic mean of manager's estimations at the Jordanian Islamic banks towards social responsibility and organizational performance.
2. The social responsibility as an independent variable accumulates a variance of (48.3%) from the organizational performance.
3. The ethical responsibility ranked first in the impact on the organizational performance, it accumulates a variance of (39.7%) from the organizational performance.

Keywords: Corporate social responsibility, Organizational performance, balanced scorecard, Jordanian Islamic banks, stock shareholders.