The Impact of Using Enterprise Resource Planning (ERP) Systems on organization’s Performance In Jordanian Industry Companies

Abstract

This study aimed to investigate the effects of using ERP system on organization performance in Jordanian industrial companies.

To achieve the objectives of the study, (100) questionnaires were distributed among employees at all managerial levels (upper, middle and lower) at Jordanian industrial companies, operating in Amman. The number of returned and valid questionnaires for the purposes of the analysis was (72). The results of the study showed that there was a high level of using ERP system Jordanian industrial companies, and existence of a high level of organization’s performance, and Existence of a statistically significant impact of using ERP system on organization’s performance at Jordanian industrial companies from employees’ perspective. In light of these results, the study recommended to promote using ERP system at Jordanian industrial companies, and establishment of a permanent training courses for employees to inform them  of the modern information systems in the world and how to apply.

Key words: Enterprise Resource Planning system, organization’s performance, Jordanian industrial companies.