Determinants of Effective Management of Telecommunication Network Maintenance Projects under Safaricom Limited. A Case Study of Turkana County

Abstract

The study was aimed at assessing the determinants of effective management of telecommunication network maintenance projects under Safaricom limited in Turkana County. The study’s specific objective was determine the effect of technology capability on performance of telecommunication network maintenance projects under Safaricom Limited Kenya.  The study was informed by systems theory, maintenance jungle theory and human capital theory. Descriptive research design was used in this study.  The researcher used questionnaires as a tool for data collection In order to test the reliability of the instrument, the Cronbach alpha test which is a measure of internal consistency was used in which closely relates a set of items are taken as a group. Descriptive statistical procedures including cross-tabulations and frequency distributions were used, inferential statistical analysis which included multiple regression model and bi-variate correlation analysis was also used. The target population was two managers and 31 technicians supporting the project in Turkana County. Purposive sampling technique was used to select the project managers and financial managers to participate in the study. The data was analyzed by the regression tools and ANOVA using the Statistical Package for Social Sciences (SPSS) version 22. Both correlation coefficient and regression analysis and the ANOVA test were established in order to statistically determine the relationship between the independent variable and dependent variable. The findings showed that the regression effect was statistically significant and indicated a reliable prediction of the dependent variable. The F calculated (F =22.755) which was greater than 5% level of significance that showed the overall model was significant where the independent variables explained 83.2% of the effective management of telecommunication network maintenance projects. The findings from this study would therefore be of importance because they would have the capacity of being used to formulate positive fiscal policies which are relevant and sensitive to the forces influencing the telecommunication industry performance in Kenya. The study would be beneficial to various stakeholders; it will be a source of information to the telecommunication sector as they would be able to evaluate the logistics, practices and performance. To the academicians the study would contribute to the existing literature in the field of project management. It should also act as a stimulus for further research to refine and extend the present study especially in Kenya.