Impact of change management on the performance of employees in university libraries in Jordan

Abstract

Summary of the study:

The summary of the study problem is that there is a great need for the results that each change look forward to in making a positive change in performance, official university libraries are the only official responsible one on the safety of learning outcomes through services provided to the recipient through its workers.

The importance of the study highlights the fact that libraries in general are affected by a number of external environmental variables, this study derives its importance from the importance of its theme which is change managing and the amount of revenue that can be achieved and reflected on the Jordanian community as a whole if its findings and recommendations were used.

This study aimed to identify the impact of change management on employees performance, through a case study of university libraries in Jordan, three areas of change has been addressed, the change in organizational structure, technology change and change in individuals.

The researcher has designed a questionnaire for the purpose of collecting the raw data, and used the random sample in data collection, 220 questionnaire were distributed on the members of the sample and 200 questionnaire were retrieved and 20excluded because of invalidity, the number of questionnaires acceptable for analyses are 200 which % 95 of the study sample, SPSS were used to analyze data.

The study reached a range of outcomes including:

1. Change in the organizational structure is not flexible, and therefore this organizational structure is not appropriate for the business requirements within the University Library, leading to overlapping powers and responsibilities.
2. There is a positive relationship between the areas of change (organizational structure, technology, individuals) and the performance of workers at a level ? = 0.05 with 0.589, 0.648, 0.711correlation coefficient respectively.

The study found a range of recommendations including:

1. to ensure the success of the change program it is appropriate to focus on organizational structure,  human relations and technology and there must be a  balance between these aspects to improve the performance of employees and this in turn reflects the quality of productivity.