Evaluation of the Electronic Services System for Taibah University in Light of the Dimensions of Information Systems

Abstract

The study aims to identify the strengths and weaknesses of the electronic services system at Taibah University by highlighting the achievements of aspects of the information systems from faculty members’ perspectives. First, we defined the three dimensions of information systems using a descriptive approach; then, with the help of four experts, we designed a questionnaire and distributed it to 150 faculty members from different Taibah University departments. We applied statistical analyses, including exploratory factor analysis and frequency analysis, we also applied confirmatory factor analysis and structural equation modeling. The study concludes with a proposed scenario for improving the performance of the electronic services system at Taibah University.

Keywords: electronic services system (ES), information systems dimensions, confirmatory factor analysis (CFA).